The Rules Of Becoming An Effective Complainer

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Making a complaint about a product or service is something that many of us don’t consider doing. This is often out of fear of being rude or being unsure how to start the process. With the help of the internet, contacting a company to file a complaint has never been easier. If done clearly and effectively, you could get an apology, a refund and a number of other perks. Not only will it make you feel more satisfied, but your complaint could also help the company improve. While complaining is easier than ever, there are right and wrong ways to do it. To help you gain a successful outcome from your service or product complaint, take a look at the following rules.

Be clear about what you want

The complainers who get the best results are always the ones who know what they want. It’s easy to contact a company and let them know you are upset. But if you don’t ask or let them know what you want, it can be impossible for them to help you. So before you call or write, consider what you would like the outcome to be. Depending on the situation, a simple apology or refund might suffice. If not, think about what would be suitable but remember to be realistic. Once you know what outcome you would like, be assertive and clearly communicate this to the company. This will make it far easier to deal with your complaint and reach a solution quickly. To help you be more assertive, see
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Use social media

If you have not received an immediate response to your complaint, you should turn to social media for help. Writing a message on their Facebook or Twitter page with negative feedback will urge them to respond quickly. Just make sure that the message is directed to them and includes their name within a hashtag too. This should ensure that your message is seen as quickly as possible. Don’t write your tweet or message on impulse and take the time to think about what you want to say. For more tips on using social media for complaints visit

Don’t be rude

When you’re unhappy with the way in which you’ve been treated, it can be easy to take it out on the complaints department. But talking to them in a rude and impatient matter will not help your cause. They will be less inclined to help you and won’t be as sympathetic towards your negative experience with their company. However, if you talk in a calm and polite manner, this may make them more willing to assist you. So no matter how angry you might be feeling, compose yourself before and during your call. This will make it easier for you to understand and reduce the risk of any lines being crossed.

Understandably these rules should only apply if you have a genuine reason to complain. It should not be done in a bid to outsmart a brand or store to get freebies or a way of making money. As tempting as it might be, you’ll almost certainly get caught out.

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